Today our podcast will take you to Rome, Italy!

We meet our colleague and collaborator Massimo Panfili
Let us hear his INFOTelecom journey!

PODCAST LINK: Podcast with Massimo Panfili

Klea: Having the chance to get to know our staff is a great pleasure, and today we meet Massimo Panfili, part of our team as a Key Account Manager, Massimo has been part of InfoTelecom for 6 years. Today we stop in Italy and listen about his experience with us.

Klea: Hello Massimo!

Massimo:Hello, Klea!

Klea: Thank you for being part of this series where we get to know our team and share it with our audience.

Massimo: Thank you for inviting me.

Klea: So, my first question for you is, what brought you to INFOTelecom?

Massimo: Well, this month I turn 6 years working in INFOTelecom. Previously, I was in another company, and back then my counterpart in INFOTelecom was Marin Gjonaj. who, besides being the owner and the director, was also involved in the daily trading. When I was about to leave the previous company, I saw INFOTelecom was looking for an account manager based in Rome. So I called him and the journey in this company started.

Klea: Massimo, I’m curious, what surprised you most about working with an Albanian company like INFOTelecom?

Massimo: Being an Italian, I can say we have a lot of things in common, but what I like the most, and that I feel close to my approach to the work, is the dedication every person in this company has on doing his own task. Around the office, I can only see people are good workers, dedicated, and with good willings.

Klea: I’m happy to hear that.

Massimo: That’s true.

Klea: What’s most interesting part of working internationally?

Massimo: Personally, is to be in contact with a lot of people all around the world, talk to them not only for working purpose, but even to know about their country and the last updates. We are used to watch news others prepare for us, And sometimes international affairs are not reported in local television. Hence, hearing the news from a person who is living in that country is actually different because you can get from them how’s their real life going and also the situation there.

Klea: Massimo, what does a typical day look like for you?

Massimo: Well, first thing I do early in the morning is to check all the reports regarding the day before. Then my day on the present time starts with calls with partners for developing the business, but also with finance and technical people to get their hands on into problems arose and manage to get them solved shortly.

Klea: Before or after drinking coffee?

Massimo: First thing is to drink coffee, of course. Then I watch the report. Drink another coffee and then start.

Klea: 2 coffees.

Massimo: At least.

Klea: What’s one thing you’ve learned from working with international clients?

Massimo: Well, needs and requests vary from every client. It gets even more complicated when they are based in different countries with different culture, habits, and needs. This makes our job harder indeed, but I can tell you it’s never boring.

Klea: That’s important.

Massimo: Yeah, yeah, for me, yes.

Klea: What do you enjoy most about your team here in Albania?

Massimo: I like our sales team and enjoy working alongside my colleagues. We are an international team. We respect each other and collaborate to make the business bigger and bigger every day. Margi, our sales manager, is very attentive to every single aspect of the daily activities and is always supportive. He also cares to strengthen the relation into the team and facilitate the communication between us. I think this is good because it helps to build the trust inside the team and leads to have a better performance in the longer run.

Klea: Just to know, have you, have you felt welcomed here in our team in Albania?

Massimo: I felt always welcome to… to be in the office and always cared by people who are working there.

Klea: I hope to see you soon… here.

Massimo: Me too, me too, Klea.

Klea: Where do you see INFOTelecom going next, Massimo?

Massimo: I don’t know, you should ask Marin Gjonaj about it. But what I can surely say is that this is the right approach to the business, to do it in a proper way and to keep growing.

Klea: That’s the answer I need. And one last question from my side is, if you had to describe INFOTelecom with 3 words, what would they be?

Massimo: Relationship, hardworking, and responsibility. Relationship, because we are all day involved in relation with clients and other departments, and through this relation we develop reciprocal understanding and build trust. Hardworking, because in my opinion only through hard work you can reach your goal, even when they are hard.

Klea: I see.

Massimo: Responsibility is the key factor for me. INFOTelecom is a serious company who wants to develop long-term and quality partnerships through our daily engagement to respect and please our clients’ and partners’ interests in the best way possible.

Klea: Massimo, this was an interesting episode, and it was a pleasure to have you with us. Thank you, thank you for sharing your experience with me, and I do hope to hear more from you in future.

Massimo: Pleasure is mine. Thank you for having me being part of this podcast, and see you soon, Klea.

Klea: See you, have a nice day.

Massimo: You too.