Companies are not made of steel and stone!
They are made of people. And people create and tell the story of companies!
We are going to Delhi today, to meet our colleague Bhupinder Sharma and hear his story at INFOTelecom!
PODCAST LINK: Podcast with Bhupinder Sharma
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Klea: In today’s episode, we’re happy to welcome Bhupinder Sharma, who has been part of the INFOTelecom team for the past 4 years as an account manager. Based in Delhi, India, Bhupinder has been working closely with our clients and partners throughout his journey with INFOTelecom. Today, we will get to know more about his experience, his role and his journey with the company.
Klea: Hi Bhupinder. Thank you so much for accepting our invitation to be part of this podcast. It’s a pleasure to be..
Bhupinder: Hello there.
Klea: It’s a pleasure to have you with us as we start this new journey at INFOTelecom. We’re really looking forward to having this conversation with you.
Bhupinder; Sure.
Klea: So my first question is, what brought you to INFOTelecom?
Bhupinder: Hi Klea, thank you. Thank you so much for this communications. And if I’m talking about the what brought me the INFOTelecom, I joined the INFOTelecom ICS in February 2023. And after spending the 15 years of experience in the telecom industry, at that stage of my careers, I was looking for an opportunity where my existing experience and use it in more international environment. And INFOTelecom just gave me this broader opportunity to experience the more global market that is truly international market for me.
Klea: What surprised you most about working with an Albanian company like INFOTelecom?
Bhupinder: Actually, when you have worked in the same industry for that many years, you naturally have certain expectations and about how the company in different country operate. And what pleasantly surprised me is how experimental and relationship-driven business involvement is the INFOTelecom. Even though Albania is a different market for from where I have had spent most of my career, I found that fundamental of telecom business is very similar in what is here. The value and responsive and long term relationship you easily built with the part of this INFOTelecom.
Klea: What’s one thing you’ve learned from working with international clients?
Bhupinder: The biggest lesson for me for working with international client is the trust because, in international telecom you can have a competitive price, you have a good product and sustainable businesses come from only the reliability and consistency, only that if your client has trust. So if you say anything you are doing something you need to deliver to your clients. Because overtime, customers always remember how you handle the situations, especially the difficult one. And if you say that what builds a long term relationship, because if you have trust, you can have the business from the clients.
Klea: What do you enjoy most about your team?
Bhupinder: In the team, what I really enjoy in the most out of all things is the collaborations. Everyone in our team come from the different part of the world and have their different perspective for different things and that different perspective they have its always help me to look on to problem differently and having a team with team communication this team is more supporting more ..you can say the word… Support for each others for the what you want to achieve in those things you can easily enjoy this environment and I appreciate about my CEO Mr Marin Gjonaj, the combinations of trust and vision he have about the business. About the business, he have more vision, but he also give the freedom to their team and that will really helpful for the leadership in the INFOTelecom.
Klea: I like hearing this kind of perspective
Bhupinder: No, really… When I meet with Mr. Marin Gjonaj and when I visit in Albania, I saw the he’s more… you can say the vision, visionistic persons. He’s more.. He had the …everythings he know, he remember, also. And he’s dealing in the different kind of business as well.
Klea: Happy to hear that. If you had to describe INFOTelecom in 3 words, what would they be?
Bhupinder: Just 3 word… If you can talking about 3 word is just the global..
Klea: Okay..
Bhupinder: We have the global clients, we have different marketing. And second is agile because telecom changes quickly. INFOTelecom is changing quickly according to the requirement of the businesses. We have the voice, we have the SMS, we have the CPaSS, so we are also responding according to the market changes. And 3rd, 3rd one is reliable. You can say we are the more reliable from the last 2 decades. We are more trusted. We gain the trust to the international clients in different part of the world. So we can see them be more live company in the telecom business. The global agile and the reliable are the 3 words that I can say about the INFOTelecom.
Klea: Thank you. Thank you so much, Bhupinder. It was great having you with us today and I hope we’ll see you again in another episode, why not! And have the chance to continue our conversation more longer.
Bhupinder: Yeah, sure, definitely. I am very happy to have this kind of conversations on a regular basis and whatever you need, just let me know. We can do this.
Klea: Thank you.
Bhupinder: Thank you.
